Frequently Asked Questions
What is Sn-ap?
Sn-ap is on-demand Intercity coach travel.
You tell us where and when you want to go and we match you up with others who want to make similar journeys, all for pocket-money prices.
How do I book a trip?
Just enter your starting point and the place you want to go and tell us when you want to travel. Sn-ap will then show you the best available options for you. It works best if you use a postcode as we can often get closer to your actual location than you would expect.
If the trip you want most is 'still building' it means there aren't yet enough people on board for us to confirm it. If that's the case, don't worry! You'll also be offered a chance to choose a confirmed backup trip, so that you can guarantee your travel.
If your trip is listed as "Confirmed" then it is guaranteed and will definitely run.
Will you cancel a coach if there is not enough demand?
If your coach is listed as "Confirmed" then it is guaranteed and will definitely run.
You can book with total confidence.
What about a "Still building" coach?
If your coach is listed as "Still Building" then it needs more people before it can run.
If that's the case, don't worry! You'll also be offered a chance to choose a confirmed backup trip, so that you can guarantee your travel.
You can help your trip to build, by sharing it with your friends and social network. As soon as there are enough people interested in your first preference, we'll contact you and give you the chance to switch. Either way you'll only be charged for the trip you take.
Can I book a 'still building' coach, without a confirmed back-up trip?
Yes, of course. But please be aware that your coach may not run. We confirm 'still-building' coaches as soon as enough passengers have chosen them.
IMPORTANT: If your 'still building' coach has not been confirmed 72 hours before the departure time, you can assume that it will not run.
Can I cancel my interest in a 'still building' trip?
Absolutely. You can cancel your interest in a 'still building' trip at any time, until it is confirmed and you have been charged. But, once a trip is confirmed, all bookings are non-refundable.
What happens after I've booked?
You'll get an email from one of our trip builders, confirming all the arrangements and giving you the precise location of the pick-up and drop-off points and the times you need to be there.
If your confirmation email has not arrived, it is a good idea to check your "spam" or "junk" filter. They sometimes get stuck there. You can prevent this from happening by adding email@example.com to your address book.
On the day of travel, you'll receive a text message with a link that allows you to track the position of your coach, using our website, so you'll always know precisely where your coach is on its journey.
How do you charge?
Payment for already confirmed trips is taken on booking, from your card. Confirmed trips, once booked are not transferable or refundable. If you've booked a 'still building' trip, you won't be charged unless and until it is confirmed. If you book a still-building trip with confirmed back-up, you will be charged for the confirmed back-up and, if and when your first preference trip is confirmed, you will be refunded the difference in the price you have paid, and the price of your preferred trip.
Please note: If you book a still building trip only, you may see – briefly – a £1 pre-authorisation charge from Stripe, the global payment engine which processes our payments (find out about Stripe here). This is just them testing that your card is properly issued and valid. On some accounts, this appears as a £1 charge with "pending"; on others it is called "pre-authorisation". Some accounts don't show it at all. In all cases this pre-authorisation charge is always refunded.
Can I go from exactly where I want, to exactly where I want?
We build journeys organically every day in response to demand. So if enough people want to make a similar trip to you, then it will happen.
You'd be amazed how many other people do make similar journeys to you – without you knowing them, and them knowing you.
And even if we don't have a journey precisely in your area, we'll probably have a journey that's more convenient than any other on offer.
Why aren't there any options currently available in my part of the country?
Sn-ap has only just launched, so only a few people in a few places know about us so far. You can help us run coaches to and from your area by telling all your family and friends about us.
How does Sn-ap keep its prices so low?
Sn-ap isn't a coach company. Which is a good start. We don't have fleets of coaches and depots up and down the country. Those things cost a LOT of money. What we do is match you with the very best, brightest (and nearest!) coach company out there. There are lots of really good coach companies. We only choose the best, and we only run the coach when enough people want to make a similar trip. Which means we can (almost) always deliver a keener price to you.
We believe Sn-ap is THE best value around. So we have a
Price Match Guarantee.
That means, if you can find an un-discounted, equivalent trip (that means same trip, same day, same time) for less than you paid for your Sn-ap trip, we'll happily refund the difference.
Follow this link for instructions on how to claim.
What should I expect on board?
A seriously comfy seat, a super friendly driver and a big window: all wrapped in a shiny, new high-tech coach (and bags of room for your luggage). In fact, if you've not been on a coach for a while, you'll be amazed how much they've changed. Seat design, suspension, air conditioning and (yes!) toilet design have all improved dramatically in recent years. And, as we offer Sn-ap trips to coach companies by order of customer star rating, we get the absolute cream of the crop on our services.
What can I bring with me, on board?
One of the joys of travelling by coach is luggage space. We let each passenger take two suitcases, stowed in the hold, in addition to their hand luggage. Please don't bring heavy or outsize items with you though (Someone showed up with a – used – washing machine once, all wet and dripping. We had to leave them behind). Sn-ap is a passenger transportation concept only!
Folding bikes are normally ok, if they are luggage-sized, but please let us know in advance as some coaches, like double-deckers, have more limited luggage compartments.
Please ensure that folding bikes are always put in a bag or case so that they don’t affect other customers luggage.
No Hot Food Please! – All our coaches are Air Conditioned. Out of consideration for your fellow passengers, please do not bring any hot or smelly food on board.
Why is coach travel so good for the environment?
Coach is by far the most environmental way to travel, with a lower carbon footprint, per passenger, than cars or trains. As we only use the newest, and best coaches that exist – they also have the most up to date, efficient engines.
It's good for congestion too. Every full coach removes the need for nearly 30 cars. And takes up less space on the road.