SNAP – PRIVACY AND COOKIE POLICY – 10th May 2018

Introduction

This Privacy and Cookie Policy (together with the Terms and Conditions, and any other documents we refer to in this policy or those Terms) explains how we, Snap Travel Technology Limited (“we”, “our”, “us” as applicable), may collect, use and share your personal information and what cookies may be set when visiting sn-ap.com (“Website”).

We are committed to protecting and respecting your privacy.  Please read the following carefully.

By visiting and using the Website you are agreeing to and consenting to the use of your personal information in the way that is described in this Privacy and Cookie Policy. By continuing to use this Website, you are agreeing to our use of cookies in the manner described in this policy.

If you have any queries or concerns regarding this Privacy and Cookie Policy, please contact us at customerservice@sn-ap.com.

Any changes we may make to our Privacy and Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by email.

For the purposes of the General Data Protection Regulation (2016), the data controller is Snap Travel Technology Limited registered in England whose registered company address is 4th Floor Reading Bridge House, George Street, Reading, Berkshire, England, RG1 8LS.

Changes to these Policies

We may make changes to this Privacy and Cookie Policy at any time by sending you an email with the modified terms or by posting a copy of them on the Website.  Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Website, whichever is the earlier. Your continued use of the Website after that period expires means that you agree to be bound by the modified policy.

How to contact us

If you wish to contact us with any queries or concerns, please see our Contact Us page.

Email us at customerservice@sn-ap.com

Telephone us on 020 8088 2475

Write to us via post at:
Snap Travel Technology Limited
1-4 Hatherley Mews
London
E17 4QP

Information we collect from you

We will collect and process the following data about you:

  • Information you give us. You may give us information about you by filling out forms on the Website, by correspondence with us by phone, e-mail or otherwise. This information includes information you provide when you register to use our Website or enter any promotion or make any booking or registrations which may include your name, address, e-mail address, phone number, personal description and photograph. If you contact us, we may keep a record of that correspondence.
  • Information we collect about you and your Internet-enabled device (“Device”). Each time you visit the Website we may automatically collect technical information, including the Internet protocol (IP) address used to connect your Device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, details of your operating system and platform, details of the type of mobile device you use, a unique device identifier (for example, your Device’s IMEI number, the MAC address of the Device’s wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system and the type of mobile browser you use.
  • Location information. We may also use GPS technology, WiFi, cell phone signals, iBeacons (which use Bluetooth) to determine your current location. If you wish to use features which require your location, you will be asked to consent to your data being used for this purpose, and will be able to withdraw your consent at any time. We also collect location information that you share with us using the Website such as pick-up, drop-off or street addresses that you have searched using the Website.
  • Information we receive from other sources. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

We are aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.

We also automatically collect information about how visitors use our Website (such as statistical data on click-through rates, sales on the Website and information about where traffic to our Website comes from) by using cookies and similar technology. To learn more about how we use cookies please see the “Cookies” section of this policy below.

In order that we can provide an efficient service to you, the Personal Data we collect from you through the account registration or booking process will be retained until you choose to delete your account by emailing customerservice@sn-ap.com.

Privacy Policy

Why we process the information we collect about you

The Personal Data we collect from you through the account registration or booking process is used to provide and fulfil our services redeemed by you. The Personal Data information we collect about you can include your full name, phone number and email address.

What we do with information we collect about you

Use of information

We use your information in the following ways:

  • to ensure that the Website’s content is presented as effectively as possible for you;
  • to improve the Website and the services accessible through Website (“Services”) for example by personalising the Services or making the booking process faster;
  • to contact you and to provide information that you request from us, including that coaches are available;
  • to send marketing directly to you in accordance with the law if you have given us your consent, including ensuring that content is presented as effectively as possible for you and creating reports to assist with future marketing;
  • for our internal purposes, such as quality control, site performance, system administration and to evaluate use of the Website and the Services, so that we can provide you with enhanced services;
  • to notify you about changes to our services; and
  • to enable you to participate in any interactive features of the Website when you choose to do so.

We may monitor your use of the Website and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.  This is statistical information about our users’ browsing actions and patterns and does not identify any individual.

We collect non-personal aggregated statistics data about visitors to the Website and sales and traffic patterns. The information does not identify users, it only contains generalised information about the users of the Website.

Marketing

If you are an existing customer or you have made a booking enquiry, or booking request or have registered for a promotion, or have registered an account with us and have actively consented to receive marketing communications through our website, we may contact you by email / telephone / post with information about products and services which are similar to those we previously provided to you.

If you do not want us to use your information in this way, please indicate during the booking or registration process when we collect your information. You may remove your consent at any time from your Accounts Details page.

Sharing your information

We may share your information with other organisations:

  • if we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets;
  • with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006;
  • with business partners, suppliers, sub-contractors for the performance of any contract we enter with them or you; and
  • if we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our Terms or any other agreements or to protect our rights, property or our customers, etc.  This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share the non-personal aggregated statistics data about visitors to the Website with third parties.

We may also share your information with selected third parties for the purposes of credit card clearance/credit reference/order fulfilment/delivery/data analysis/customer support/storage services.

We may pass your email address to selected third parties (as described above under the heading of ‘Marketing’) provided that you have explicitly consented to this when we take your order.

We do not send any personal information that we collect about you on the Website to any social media sites that you link to your account or if you share the Website for example on Facebook, nor do we share that information with such sites.  We do not collect any personal information about you from those sites.

If you pay for a booking over this Website, we use Stripe Payments Europe Ltd (“Stripe”) to process your payment. Stripe operates a secure server to process your payment details. They encrypt your credit or debit card information and authorise payment directly. This means that your credit card or debit card details are never revealed to us. Please read their privacy policy at https://stripe.com/gb/privacy to see what security measures they have in place and how they treat your information.

Where do we store our information about you

Security

All your information is stored on our secure servers. Any payment transactions will be stored on Stripe’s hosting services.  Your passwords are encrypted. If you have a username, password or other login details which enable you to access certain parts of the Website, you must not allow any other person to use them and must treat them as confidential.  If you believe or suspect that someone else knows your login details you must contact us at customerservice@sn-ap.com as soon as possible. Please also see our Terms and Conditions.

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to the Website and any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The Website may from time to time contain links to and from other websites.  If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies.  Please check those privacy policies before you submit your information to those sites.

Where do we transfer your information?

We may transfer your information to, or store it in, territories located outside the European Economic Area (‘EEA’) where the Information Commissioner’s Office has decided that the territory ensures an adequate level of protection.

It may also be processed by staff at our affiliates, suppliers, agents or appointed representatives’ offices overseas.

Please do not send us your information if you do not want it to be transferred to or stored outside the EEA. By providing your information to us you agree and consent to us transferring to, and storing your information at, a territory outside the EEA which the Information Commissioner’s Office has deemed to have an adequate level of protection.

Your rights

You can access and rectify your personal information by logging into your account.

Under the General Data Protection Act you have the right to see the personal information that we hold about you, whether collected through your use of the Website or through any communications that you have had with us. You have the right to access your information and should direct any request for your information to us at customerservice@sn-ap.com.

You have the right to rectify your information by sending a written request to us at customerservice@sn-ap.com.

You have the right to ask us not to process your information for marketing purposes. If you are an existing customer or you have made a booking enquiry, or booking request or have registered for a promotion, or have registered an account with us and have actively consented to receive marketing communications through our website, we may process your information for marketing purposes.

If you do not want us to use your information in this way, please indicate during the booking or registration process when we collect your information. You may remove your consent at any time from your Accounts Details page.

You have the right to ask us to erase your data by sending us a written request to us at customerservice@sn-ap.com

If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office https://www.ico.org.uk/.

 

Sn-ap Cookie Policy

What are Cookies?

Cookies are small text files that are stored by your browser on your computer, phone, tablet or other device. Cookies allow a small amount of information to be stored and used when you return to the website that created them. For example, a cookie will allow a website to recognise you when you return to the website using the same device and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’).  Other similar files work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way.

Email tracking

Marketing communication emails we send to you may contain a ‘web beacon pixel’ or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed.  We use this information to determine which parts of our emails are of most interest to you.

How does the Sn-ap website use cookies?

A visit to the Sn-ap website may result in the following types of cookies being set:

    • Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of online payment services.
    • Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies. These are used to recognise you when you return to our Website and to embed functionality from third party services. This enables us to keep you logged in, remember your preferences and to integrate useful services provided by third party providers into our Website e.g. maps, social media features or videos.
    • Advertising cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to understand the effectiveness of our advertising. We may also share this information with third parties for this purpose.

How have I consented to the use of Cookies?

When you first visit the Sn-ap website we inform you that our website uses Cookies. We provide a link to information about our Cookies and inform you that by continuing to access the Sn-ap website you are agreeing to our use of Cookies.

If you continue to use the Sn-ap website, Cookies and other tracking technologies may be placed into your browser in order to provide a useful and efficient experience.

How do I turn Cookies off?

All modern browsers will allow you to turn Cookies off, or to restrict their use on a particular website. Settings are typically in an Options or Preferences menu. Using the Sn-ap website without accepting Cookies is likely to impact your experience of the site.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS.

Email Tracking

You can delete the pixel by deleting the email. Alternatively you can withdraw your consent for us to send you direct marketing communications through your Account Details page.

Useful Links

www.youronlinechoices.com/uk/

www.allaboutcookies.org/

www.ico.gov.uk

Feedback

If this policy does not provide the information you were looking for, or you have any further questions about the use of cookies on the Sn-ap website, please email customerservice@sn-ap.com